Terms of Use

These Terms of use (hereinafter referred to as “TOU”) apply to all deliveries, services and offers of Carbident Ltd ,Hiram St. 19, Kfar Vradim, 2514700, Israel (herein after referred to as “Seller”), provided that they have not been modified or excluded expressly and in writing. All deviating conditions are rejected and shall not form part of any contract, even if the Seller does not declare his rejection expressly and in writing.

Conclusion of the Contract

  • Any offers of the Seller are without obligation. If the Seller has fixed a time for acceptance in its written and firm offer, the contract shall be deemed to be concluded, when the Buyer before expiration of such period has dispatched a written acceptance, as long as such acceptance reaches the Seller at least within 3 days after the fixed expiration date. The contractual content is defined by the technical specification of the Seller.
  •  All prices excluded delivery costs, taxes, packing costs and VAT. Buyers from Israel will be charged with VAT. Buyers (receivers) from outside of Israel are not charged with VAT.
  • Unless otherwise agreed packaging shall be at the discretion of the Seller and shall be charged at self-cost. The Buyer is obliged to dispose of all packaging materials.
  • The goods are dispatched on charge and at the risk of the Buyer.
  • Some goods may be out of stock. In that case, seller may cancel the buyers order within 2 days from purchase by the buyer.

Time for Delivery, Delay
Any dates of delivery are without obligation and only binding if agreed expressly and in writing. The period for delivery begins to run with dispatchment of the sales confirmation, but neither prior to the production of all documents, licenses, permits and further formalities which are required of the Buyer, nor before receipt of the agreed advance payments.
If the Seller is responsible for delay of delivery, the Buyer, after 2 weeks of delay can cancel the contract in written.
If the Buyer is in delay with an essential contractual obligation, the Seller is entitled to extend the period for delivery according to the period of delay.

Payment terms: orders are prepaid by the buyer.

Return Policy
Returns are accepted within 30 days of delivery.
Returns are accepted if product is unused or nonconforming to its specifications.

Return details:
Carbident Ltd
VAT tax number: 516238383
P.O Box 14
Migdal Tefen

Telephone: +972-547-833-514

e-Mail: info@carbidedent.com

Liability for Conformity of the Goods

After acceptance, the Buyer must examine the goods without delay. Therefor he must acknowledge the industry standards. In any case, the Buyer loses the right to rely on a lack of conformity of the goods if it does not give notice to the Seller, exactly specifying the nature of the lack of conformity, as soon as he has discovered it or ought to have discovered it. After arrangement with the Seller the Buyer is responsible for the securing of all proofs.
The proof of careful treatment and adequate and dry storage of the goods devolves on the Buyer.
If the goods do not conform to the contract, the Seller may remedy the lack of conformity at first and at its own discretion within one weeks after the Buyer’s request and, even if the defects are substantial, by repair or substitutional delivery.
In case of responsibility for a fundamental breach of contract the Seller is liable only up to the amount paid by the buyer to the costumer.

Your privacy is important to us, and we know that you care about how information about your order is used and shared. We would like our international customers and customers shipping products internationally to be aware that cross-border shipments are subject to opening and inspection by customs authorities. 
Customs authorities require the value of the item to be stated directly on the package.
Information Collection and Use
The seller collects information from our customers at several different points on our website: 

To use some functions of this website, a user must first complete a registration form. During registration a user is required to give their contact information (such as name, email address, etc.).

We request information from customers on our order forms. Here, a customer must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used specifically for billing purposes and to fill customer’s orders. If we have trouble processing an order, this contact information is used to get in touch with the user.

Cookies are bits of information stored on your computer that enable us to customize your shopping experience and identify you when you return. Cookies can be disabled, but please keep in mind that if you do so, your browsing experience may be limited.  This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”).  Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.  Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.  You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this you may not be able to use the full functionality of this website.  By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above

Log Files
We use IP addresses to analyze trends, administer the site, and track user movement only within our website. IP addresses are not linked to personally identifiable information. 

the seller may also retain the content of the communications that are sent to our customer service representatives.

The information collected by the seller is used to, among other things, aggregate statistical information, facilitate system administration, improve the content of the website, fill orders, and also to respond to user requests for information and to otherwise render service.
The seller may also use the information collected to notify site users of changes to the website, to notify visitors of new products, special promotional offers, or for other legitimate business purposes.

Legal Disclaimer
We make every reasonable effort to protect site user privacy as described. Nevertheless, we may be required by law to disclose personally identifiable information about a site user without his or her consent and without notice in order to comply with a valid legal process such as a subpoena, court order, or search warrant. We may also use or disclose personally identifiable information about you without your consent to protect our customers, employees, or property. 

Transmission of Information
The seller transmits personally identifiable and non-personally identifiable information about you when you receive e-mail, or electronic documents. Our transmission of this information is necessary to render service. The seller may use third parties to deliver some features and functions of service. These third parties are not permitted to use your personally identifiable information except for the purpose of providing their services.

The information which will be sent to third parties to deliver some features and functions of service will include customers:
Title, First Name, Last Name
Postal Address
Telephone Number (if available and necessary)
Fax Number (if available and necessary)
E-mail address (if available and necessary)

Force Major
Each party shall not be liable for non-performance, if performance is prevented by
circumstances beyond the party’s control or especially by one of the following
circumstances: fire, natural disasters, war, seizure, requisition, prohibition of export,
embargo or other authority measures, general shortage of materials, restrictions in the use of power, industrial disputes or if a breach of contract of subcontractors is caused by any such circumstances.
Each party may, by notice in writing, terminate the contract if performance is being prevented for more than 6 months. 

Data Processing, prior Conditions of Sales

The Seller and its affiliates are entitled to store and process any data in connection with business affairs in compliance with the Israeli Laws.

Shipping and Delivery Costs

Freight is F.O.B. incoterms.

The seller gladly accepts orders from all around the globe. Available product lines, shipping rates and fees may vary depending on the delivery address for your order, and freight companies’ price updates.

Until further notice from seller, shipping rates are as follows:

Domestic Shipping:
Orders up to 100$ – will be charged with 15$ shipping fee.
Orders above 100$ – free shipment.

International shipping:
Orders up to 150$ – will be charged with 70$ shipping fee.
Orders above 150$- will be charged with 20$ shipping fee.
Orders above 400$- free shipment.

We use the services of UPS “express saver” program or equivalent.

Additional Fees
Your packages may be subject to the customs fees and import duties of the country to which you have your order shipped. These charges are always the recipient’s responsibility.

Buyer responsible for assuring that the product can be lawfully imported to the destination country. When ordering from the seller, the recipient is the importer of record and must comply with all laws and regulations of the destination country.

Customs, Duties, and Taxes

Orders that are shipped to countries outside Israel may be subject to import taxes, customs duties and fees levied by the destination country (“Import Fees”). The recipient of an international shipment may be subject to such Import Fees, which are levied once a shipment reaches to destination country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Place of Performance, Court of Jurisdiction, Applicable Law

a. Place of performance shall be the works of the Seller in Kfar Vradim Israel 2514700.
b. This TOU will be governed by and construed in accordance with the laws of the State of Israel,
without giving effect to its principles of conflicts of law. The competent courts of the Tel Aviv-Jaffa district shall have the sole and exclusive jurisdiction with respect to this TOU.